General Conditions of Sale

1. SUBJECT

This contract contains the rules relating to the remote sale of products through the website www.ivanavesprini.com (“Site”). Before ordering goods through our site, please read the conditions of sale (“Contract” or “General Conditions”) carefully, making sure you have fully understood them.

2. INFORMATION RELATING TO THE SELLER AND BUYERS

2.1 The website www.ivanavesprini.com is managed by the company VS86 srl, with headquarters in Via Duca degli Abruzzi, 10, 62012 CIVITANOVA MARCHE (MC) VAT number 02036500433, Fiscal Code VSPVNI59M56E783U (hereinafter also referred to as the “Seller” or “Supplier”).

2.2 In accordance with the Legislative Decree of 6 September 2005 (“Consumer Code”), the user who accesses the site (hereinafter also referred to as the “Customer” or “Purchaser”) may be considered a Consumer or Professional. The term Consumer shall mean the natural person who concludes the contract for purposes not related to any entrepreneurial, commercial, artisanal or professional activity carried out. The term Professional shall mean the subject, natural person or legal person who, in concluding the contract, acts within the scope of his/her professional, commercial, artisanal or entrepreneurial activity, or his/her intermediary.

3. CONCLUSION OF THE CONTRACT AND PURCHASE PROCEDURE

3.1 To complete one or more transactions with the Supplier and conclude the Contract, the Buyer must be at least eighteen (18) years of age.

3.2 The Customer may select and add to the cart the products published in the virtual catalog based on their characteristics and in the desired quantities. It is understood that, until the purchase order is forwarded, it will always be possible to modify the data entered in the purchase form and the products added to the cart.

3.3 To complete the contract, the Customer must necessarily accept the General Conditions by placing a mark in the checkbox. After having marked the acceptance box and entered the payment data, the Customer may forward the purchase order to the Supplier by pressing the payment confirmation button. The Contract will be considered concluded when the Supplier becomes aware of the order.

3.4 In addition to the purchase procedure, the Customer will receive an order confirmation email as proof of the successful outcome of the transaction and the conclusion of the Contract. The purchase confirmation will contain the details of the order and the concluded Contract and in particular: the indication of the amount paid, the main characteristics of the product, any limitations on the exercise of the right of withdrawal, the estimated delivery times, an email address to which requests for assistance relating to the order placed can be forwarded and a link that will allow you to download and save these General Conditions, so as to be able to keep a copy on a durable medium, pursuant to art. 12, Legislative Decree 9 April 2003, n. 70.

3.5 The General Conditions will be archived by the Seller on the server where the Site is located to be consulted and downloaded at any time using specific links on the pages of the Site itself. Users may also ask the Supplier for a copy of the same by email to the following address info@ivanavesprini.com.

3.6 In the event that, despite the order confirmation, the purchased product is no longer available for any reason, the Supplier will promptly notify the Buyer indicating the waiting times. The Buyer may then confirm the order or request a timely refund of any amount paid. It is understood that, in the event of unavailability of the Product, the Buyer will only be entitled to request a refund of the price, which will in any case be refunded no later than 14 days from receipt of the relevant request.

4. ACCOUNT REGISTRATION

The Customer has the right to register a personal account through which to view the orders placed, the status of the shipment and update their personal data. The authentication credentials will consist of a username (generally corresponding to their e-mail address) and a password for the exclusive use of the Customer. Both during the purchase and account registration phases, the Buyer undertakes to communicate truthful and correct data and to keep them constantly updated, also to allow the Supplier to correctly deliver the order confirmation. The Customer acknowledges the confidential nature of the credentials used to access the account and undertakes not to disclose them or leave them unprotected. todite.

5. PAYMENT AND SHIPPING OF GOODS

5.1 Payment for the Product may be made by credit card, Paypal account or bank transfer. The Customer hereby authorizes and accepts that the Supplier, following the forwarding of the order, will charge or request authorization to charge the payment card used.

5.2 The Seller will not be aware of the credit card data transmitted during the purchase transaction, information that the Buyer will communicate directly to the payment services manager as a bank or financial operator. Therefore, the Supplier does not store the data relating to the payment instruments used by the Customer, which will be transmitted directly to the supplier that manages the payment services.

5.3 In the event of payment by bank transfer, the Seller will proceed with the shipment only once it has received actual proof of payment, consisting of a copy of the bank transfer order, to be sent by email to info@ivanavesprini.com, indicating both the order number and the name of the Buyer in the subject of the email.

5.4 The prices of the Products and the related delivery costs are inclusive of VAT. They may be subject to updates and are to be considered valid until the completion of the purchase procedure. Any extra costs such as duties, taxes and other charges provided for by the laws of the State where the Products will be shipped will be entirely borne by the Customer who undertakes to pay them directly to the competent tax or customs authorities or to the courier responsible for delivery. Shipping will be free for orders over 69 euros.

6. DELIVERY OF GOODS AND REPORTING DEFECTS

6.1 The Supplier is not required to proceed with the shipment of the Products until it has received full payment of the price. The delivery terms indicated during the purchase phase must be considered merely indicative and not binding, without prejudice to the obligation for the Supplier to deliver the goods sold to Customers who qualify as Consumers within and no later than 30 days from the date of order confirmation. The Seller cannot therefore be held liable in any way for failure to comply with them, without prejudice to the provisions of the following clause 6.2 solely with respect to Consumers.

6.2 Limited to cases in which the Buyer qualifies as a Consumer, the delivery times of the products cannot exceed 30 days from the date of purchase. In the event of failure to deliver within the maximum term of 30 days, the Customer will invite the Seller to make the delivery within an additional period appropriate to the circumstances. The Customer will not be required to grant such additional period in the following cases:

– the Supplier has expressly refused to deliver the goods, or;

– if the Customer has informed the Seller, before the conclusion of the Contract, that compliance with the deadline agreed by the parties for the delivery of the goods must be considered essential; In the event of impossibility to deliver, the Customer will have the right to terminate this Contract.

6.3 The Customer is required to verify, at the very moment of delivery of the product, that the packaging of the goods is intact, not damaged or in any way altered, including the sealing materials. Any damage to the packaging of the product must be immediately reported by the Customer by placing a note of reservation of control on the courier's proof of delivery, as well as communicated to the Seller by registered letter with return receipt sent in advance by email. Otherwise, and in particular, once the courier's document has been signed without any written observation, the Customer cannot raise any objection with reference to the external characteristics of what was delivered.

6.4 It is understood that, if the Customer is a Professional, the rule of sale with shipment governed by article 1510, paragraph 2 of the Civil Code will apply.

7. RIGHT OF WITHDRAWAL AND RETURN OF GOODS

7.1 Pursuant to the Consumer Code, the Customer who qualifies as a Consumer may withdraw from the Contract without stating the reasons and without any penalty within 14 working days from the day on which the Customer or a third party, other than the designated carrier, acquires physical possession of the goods.

7.2 The right of withdrawal must be exercised by the Customer by informing the Supplier of his/her intention to withdraw by sending a written communication by registered mail with return receipt or certified email within 14 days of delivery, containing the order number relating to the purchased product. Alternatively, the Buyer may use a simple com communication by email to info@ivanavesprini.com, however, such communication by email will be considered valid for the purposes of withdrawal only in the event of immediate response by the Seller to the communication received. Otherwise, the Seller assumes no responsibility for failure to receive or read the withdrawal communication sent by simple email.

7.3 Following withdrawal, the Seller will refund the Customer for all payments received. The refund will take place no later than 14 (fourteen) days from receipt of the withdrawal communication, using the same payment instrument used for the initial transaction, unless the Customer has expressly communicated otherwise. The refund may be suspended until receipt of the goods or until the Customer has demonstrated that he has returned the goods, if earlier. The products must be returned intact and without damage to the Seller's headquarters or to the address communicated by the latter. The direct cost of returning the goods will be borne by the Customer.

7.4 The right of withdrawal is excluded for the supply of goods made to measure or clearly personalized and will apply to the purchase of goods whose cost is less than or equal to 50 euros (fifty/00). However, the Buyer will retain the possibility of exercising the right of withdrawal in the case of multiple goods purchased at the same time, if the amount of the total consideration that the Customer must pay, regardless of the amount of the individual goods, exceeds the sum of 50 euros.

8. LEGAL WARRANTY ON CONSUMER GOODS

8.1 Each good purchased on the Site is covered by the legal guarantee of conformity for a period of 2 years from delivery. The guarantee must be asserted directly by the Customer within 2 months of discovering the defect, by sending a registered letter to the Seller, to the address indicated in art. 10 “CONTACTS” specifying the defect found. Unless proven otherwise, it is presumed that the lack of conformity that becomes apparent within six months of delivery of the goods already existed on that date, unless this hypothesis is incompatible with the nature of the goods or with the nature of the lack of conformity. After reporting the defect, the Seller reserves the right to offer the Customer appropriate available remedies.

8.2 In the event of a lack of conformity, the Customer is in any case entitled to the restoration, without charge, of the conformity of the goods by repair or replacement, or to an appropriate reduction in the price or termination of the contract. The Customer may ask the Supplier, at his choice, to repair the goods or replace them, without charge in both cases, unless the requested remedy is objectively impossible or excessively expensive compared to the other.

8.3 The guarantee indicated in clauses 8.2 and 8.3 will apply only to Buyers who have the status of Consumer. The provisions applicable to Customers who can be classified as Professionals are reported below.

8.4 The Customer who does not qualify as a consumer pursuant to Legislative Decree 6 September 2005, no. 206 and subsequent amendments or Directive 2011/83/EU, must report to the Seller any apparent quality defects and faults in the product no later than 8 days after delivery, in accordance with Article 1511 of the Civil Code. The Buyer undertakes to ship the goods in their original packaging, complete with all accessories, the delivery document and a detailed description of the defects. The action is subject to a limitation period of one year from delivery.

9 EXCLUSION OF FURTHER WARRANTIES

9.1 Access to the Site is provided without any guarantee of continuity. The Supplier reserves the right to modify, suspend or interrupt access to the Site (or any part thereof) at any time and without notice. The Supplier declines any liability in the event of unavailability of the Site or impossibility of accessing it.

9.2 Although the Supplier makes every reasonable effort to ensure that the description and graphic representation of the goods are accurate and correspond to their actual characteristics, it should be noted that the images are for illustrative purposes only and may not exactly reflect the appearance of the purchased product, also due to differences in the computer display and lighting conditions.

10. CONTACTS

For any complaint or request for assistance, please contact the Supplier directly at the following contact details: Vesprini Ivana, Via Duca degli Abruzzi, 10/14, 62012 CIVITANOVA MARCHE (MC) Email: info@ivanavesprini.com.

11. APPLICABLE LAW

11.1 The contract is governed by by Italian Law, without prejudice to any other mandatory rule prevailing in the country of residence of the Customer.

11.2 If the Customer is a Consumer, the competent court to decide on the merits is the Court of his/her residence. If he/she is not a consumer, the competent court to resolve the dispute is exclusively the Court of Macerata.

11.3 For anything not expressly provided for in this Contract, the provisions of Title III Chapter I of Legislative Decree 6 September 2005, no. 206 and subsequent amendments will apply to Customers who are Consumers.

11.4 In compliance with EU Regulation of the European Parliament and of the Council No. 524/2013, we provide the link to the European online dispute resolution platform: http://ec.europa.eu/consumers/odr/